Q: What type of designs can I submit?

Official Scope of Design Services Review our official scope of design services to get the full scope of the services offered on your plan.

Question 1

One designer vs two designer plans?

xoticlabs · Accepted Answer

It depends on your subscription level, but we have plans for single brands, as well as unlimited brands. Take a look at our plan overviews to get more information on each level.

Question 2

What is a brand?

xoticlabs · Accepted Answer

A brand is a single group of projects that are designed under the same name, or brand name. You can have any number of designs created for your brand, all with identifiable brand guidelines.

If your plan has multiple brands, projects are grouped by brand for better organization.

Question 3

What does UNLIMITED graphic design mean?

xoticlabs · Accepted Answer

Unlimited graphic design means that you’re not charged per project, or hourly. You get billed one flat rate each month that gives you access to a wide scope of services.

You can create as many projects as you want, but depending on your plan, you can only have one active project at a time. See our plan details for more information on getting access to more active projects.

Question 4

I run multiple bussiness. Can I use 1 account?

xoticlabs · Accepted Answer

It depends on your subscription level, but we have plans for single brands, as well as unlimited brands. Take a look at our plan overviews to get more information on each level.

Question 5

What type of designs can I submit?

xoticlabs · Accepted Answer

Official Scope of Design Services

Review our official scope of design services to get the full scope of the services offered on your plan.

Question 6

Am I locked into a long-term contract?

xoticlabs · Accepted Answer

You can save 15% committing to an annual contract.

Question 7

How quick is your turnaround time?

xoticlabs · Accepted Answer

It needs to be made clear that we’re not a super high output, low quality and high quantity, type of operation. Design and branding are important aspects of your business and should be taken with care. With that said, our focus and priority is to deliver professional quality work.

We will begin working on your request within 24 hours, and depending on the scope of the request, it could take up to 1-4 days for the request to be completed. Clearly a full brand guide will take more time than a simple social media graphic.

Question 8

Are there any hidden fees?

xoticlabs · Accepted Answer

Nope! What you see is what you get. One flat rate for unlimited design. Yea, it’s that simple.

Question 9

What happens if I don't like my design?

xoticlabs · Accepted Answer

Your designers are going to do their best to follow your instructions as closely as possible. This means, the more detailed you can be with your request, the better chance of getting a result you like.

With that said, sometimes you may ask for a more open ended request, at which point the designer will have much more creative freedom to produce what they want. In situations like this, you can request them come up with a couple different style designs to get a range of ideas. From there, you can pick the direction you find most appealing.

Some language you can use when making requests like this could include:

Can you please try a few different styles for this request? I’m not sure the exact direction I want to go yet.
Use your creativity on this one!
Let’s apply some new design trends to this project. Use your creativity!

Question 10

How does the 15-Day Money-Back Guarantee work?

xoticlabs · Accepted Answer

If you’re not satisfied with our service, that’s no problem, we offer a 15 day satisfaction guarantee.

To qualify for this guarantee, you must:

Provide clear direction for your design requests.
Provide feedback to your designer through the design process.

If you still have not received a design you’re satisfied with, we’re happy to provide you with a full refund.

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